FIRST STEP in Using EVV:
Tellus EVV+ Mobile App Learn how to check in, check off, and check out.
Tellus EVV+ Mobile App User Guide (English) (Spanish) EVV Mobile User Guide
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QUICK REFERENCE GUIDES
Tellus EVV QRG: Changing a Scheduled Visit – For Tellus EVV+ Mobile App users who need to change the start or end time of a scheduled visit.
A full list of Tellus EVV Quick Reference Guides on lower right side of page under EVV Information and Resources
OTHER EVV TRAINING
- Other EVV Training Topics including Live Q&A Sessions
Tellus EVV USER GUIDES
- Tellus EVV+ Mobile App User Guide (English) (Spanish) EVV Mobile User Guide
- Tellus EVV IVR User Guide (English) (Spanish) Tellus EVV interactive voice response for EVV
Tellus TRAINING AND RESOURCES Steps to access training:
- https://4tellus.com/training-resources/
- EVV LOGIN
- Video Tutorials- Click on box
TRAINING VIDEOS
| Getting Started – Mobile Console | WATCH VIDEO | 3 m 45 seconds |
| Downloading the App | WATCH VIDEO | 4 m 42 seconds |
| Resetting a Password | COMING SOON | |
| Scheduling a Visit | WATCH VIDEO | 9 m 30 seconds |
| Completing a Visit | WATCH VIDEO | 12 m 12 seconds |
| Multiple Services in One Visit | WATCH VIDEO | 10 m 30 seconds |
| Entering a Note | WATCH VIDEO | 4 m 22 seconds |
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EVV SUPPORT
- EVV Frequently Asked Questions
- Tellus EVV QRG: Who to Call List of common issues and where to get help
- If you have policy questions about 1915(c) HCBS waivers and EVV, please email the 1915(c) Waiver Help Desk 1915cwaiverhelpdesk@ky.gov or call (844) 784-5614
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If you have questions about these support materials or EVV policy, please contact the 1915(c) Waiver Help Desk at 1915cWaiverHelpDesk@ky.gov.
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Service Advisors won’t be available for assistance until after you’ve reviewed these resources.